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35,993 claims
The organisation has seen a significant strengthening of its counselling capacity with over 100 volunteer counsellors.
This year has seen a significant strengthening of our counselling capacity, with the service now supported by over 100 volunteer counsellors alongside our teams of staff and contract Counsellors.
Service · Operational statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 16
The organisation is working towards BACP service accreditation.
Working towards Service Accreditation with the BACP, which would accredit the service we provide as an organisation rather than just single counsellors.
Governance · Policy statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 13
The organisation has implemented a CRM system to improve data management.
The new Customer Relations Management system, now operational and well embedded into the life of the organisation, gives scope for improved data provision for management
Operational · Procedural statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 12
The organisation aims to deliver counselling that is accessible, affordable, appropriate and timely.
To deliver counselling that is accessible, affordable, appropriate and available/timely
Service · Policy statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 11
The organisation has secured funding from The Barnwood Trust to restructure and increase staff pay.
Funding secured, including a generous grant from The Barnwood Trust, to fund a restructure of our organisation, work to diversify income streams, and a staff pay increase for 2025/2026.
Financial · Funding statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 11
The organisation aims to gain level 1 accreditation with Trusted Charity (formerly PQASSO).
Gain level 1 accreditation with 'Trusted Charity' (formerly PQASSO), a quality standards framework for the Charity sector.
Governance · Policy statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 9
The organisation plans to move to St Mary de Lode with modern designs.
Focus on successfully managing the move to St Mary de Lode with ambitious and modern designs.
Operational · Policy statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 9
The organisation aims to secure funding for appropriate staff hours, pay, and CPD.
Secure funding that enables the organisation to meet the current demands upon it well, to continue to develop professionally and interpersonally and to support: a. Appropriate staff hours b. Appropriate staff pay c. Increased paid counselling roles d. Subsidised Continuous Professional Development (CPD)
Financial · Policy statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 9
Listening Post aims to provide professional long-term counselling employing differing modalities.
Build on our established strengths by continuing to offer professional long-term counselling employing differing modalities, with positive client feedback.
Service · Policy statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 7
Listening Post aims to offer support to 95% of clients within four weeks of first contact.
Offer clients: b. 95% of clients offered support within 4 weeks of first contact
Service · Policy statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 7
Listening Post aims to offer clients an assessment within one week of first contact.
Offer clients: a. Assessment within one week of first contact
Service · Policy statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 7
Listening Post has established sub-committees to improve organisational efficiency and creativity.
The setting up of a sub-committee system has worked well. In addition to the Strategy group, we now have a ‘People Sub-Committee’ (Human Resources), and a ‘Networking Sub-Committee’ (Promotion/Fundraising).
Governance · Procedural statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 4
Listening Post is reviewing its Memorandums and Articles to broaden the recruitment base for Trustees.
The proposals will be ready to come to the AGM in 2026 as we celebrate our 35 Birthday. Amongst other changes we hope to be able to broaden our Trustee recruitment base.
Governance · Policy statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 4
Listening Post aims to ensure its employees receive at least the Real Living Wage.
This involves developing new income streams, and has made it possible to ensure that Listening Post employees receive at least the ‘Real Living Wage’.
Financial · Policy statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 4
Listening Post received funding from The Barnwood Trust to support its work over the next three years.
This year we have benefitted greatly from funding from The Barnwood Trust, a local trust concerned for disability and mental health in Gloucestershire. Their generous partnership and funding will allow us to plan wisely for the next three years.
Financial · Funding statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 4
Listening Post is developing new income streams through the Welfare Partnership initiative with local businesses.
The Welfare Partnership, currently being trialled, and due for full launch in 2026, will see Listening Post offering counselling services to local businesses. It is a way for us to generate income to help support our work with those who are disadvantaged.
Commissioning · Policy statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 4
The number of clients seeking counselling services has increased.
There has also been a rise in the number of clients coming to us, and we have continued to offer regular contact with them as they wait for an appropriate counsellor to become available.
Service · Observational claim · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 4
The number of volunteer counsellors has increased to over 100.
Our provision of counselling has once again expanded with more counselling sessions given by more counsellors - now over 100 volunteer counsellors.
Operational · Observational claim · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 4
The Trust bought a freehold property in Emscote Road, Warwick in December 2021.
The Trust also bought a freehold property in Emscote Road, Warwick in December 2021
Operational · Observational claim · From Plato Trust — annual report and accounts, year ending 31 January 2026, page 16
The charity's unrestricted funds are available for the objectives of the charity without further specific purpose.
Funds from incoming resources, investment rental income and allowances are available for the objectives of the charity without further specific purpose and are available as general funds
Financial · Policy statement · From Plato Trust — annual report and accounts, year ending 31 January 2026, page 15