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35,993 claims
The organisation received significant grant funding from the Barnwood Trust, which was crucial in avoiding a deficit.
Fortunately, in the latter part of the year we received a significant grant from the Barnwood Trust, without which the accounts would be showing a deficit.
Financial · Funding statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 28
The organisation aims to decrease reliance on finite grant funding and move towards strategic income diversification.
A move towards strategic and sustainable income diversification has been – and will increasingly be – a priority for our operational staff and volunteers.
Strategic · Commitment statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 25
Income increased by 32.2% compared to the previous year, while expenditure rose by 21.1%. The organisation ended with a surplus of £26,539.
For the year ending 31 January 2026, we finished with a surplus of £26,539, compared to last year’s deficit of £8,982. Income rose by 32.2% compared to last year, to £446,055.
Financial · Metric statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 27
The organisation aims to improve digital fundraising methods next year.
Next year, we aim to improve our digital fundraising methods, making it easier and more accessible for supporters to make a donation online or at events.
Operational · Commitment statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 25
Listening Post received £148,850 from the Barnwood Trust over three years to strengthen capacity and core operations.
We have been allocated a total of £148,850 over the next three years to strengthen our capacity and core operations.
Financial · Funding statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 25
Listening Post has registered with the Fundraising Regulator, demonstrating ethical fundraising practices.
We have now successfully registered Listening Post with the Fundraising Regulator, demonstrating our commitment to ethical fundraising practice and establishing ourselves as a trusted organisation in our community.
Governance · Policy statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 25
The voluntary income from individuals increased slightly compared to the previous year.
Our voluntary income from individuals (not counselling contributions) saw a slight increase this year compared to 2024-25, which we attribute to these initiatives.
Financial · Observational claim · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 25
The organisation's Facebook audience grew by 160% and received a 115% increase in page views.
By simply posting consistently 1-2 times per week, during the period our Facebook audience grew by 130 new followers (160% increase compared to the previous annual period) and received 3,988 page views (115% increase).
Operational · Observational claim · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 25
Listening Post received £18,718 from the National Lottery Community Fund to continue funding their Community Outreach in the Forest.
The National Lottery Community Fund, Awards for All programme, also awarded us £18,718 to continue funding our Community Outreach in the Forest
Financial · Funding statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 24
Listening Post received £10,000 from the Friends of Lydney Hospital towards the core running of their new Centre.
the Friends of Lydney Hospital for their grant of £10,000 towards the core running of this centre
Financial · Funding statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 24
75% of clients felt more confident about themselves after counselling.
For the question “I feel confident about myself” 54 people (72%) said they felt more confident after counselling
Service · Metric statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 22
76% of carers saw a positive improvement in their GAD scores after receiving counselling.
76% of the carers, who received counselling, saw a positive improvement in their GAD scores
Service · Metric statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 19
The PeoplePlus contract was extended for an additional six months to September 2026.
the contract was extended for a further 6 months, taking us to September 2026
Commissioning · Policy statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 19
The Forest REACH project provides counselling and additional support to clients with serious mental illness.
Under this model, the Local Community Partnership (LCP) refers clients with serious mental illness (SMI) to Listening Post. Each client is then supported not only through counselling but also by our Community Engagement Worker, who provides additional support and signposting.
Service · Observational claim · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 18
The Self-Employed Counsellor (Bank) initiative has increased the number of sessions year on year.
Our “Bank” initiative continues to increase the number of sessions we can hold year on year.
Service · Observational claim · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 18
The average client donation is £13.39.
£13.39 Average client donation
Financial · Metric statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 17
The cost of a regular session is £26.49.
£26.49 cost of a regular session
Financial · Metric statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 17
The service provided 9,967 counselling sessions last year.
Because of the work of this dedicated counselling team we were able to offer a total of 9,967 counselling sessions last year (this figure includes, Assessments, Core Service Sessions, Bank Sessions and Carer Sessions).
Service · Observational claim · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 17
Listening Post continues to be heavily signposted by NHS services.
Listening Post continues to be heavily signposted by various NHS services: 52% of our clients have been prompted to register with us by NHS staff over the last year.
Commissioning · Observational claim · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 15
The organisation aims to diversify its income streams through initiatives like The Welfare Partnership.
We see the necessity of a diversification of income streams, and have been involved in the creation of “The Welfare Partnership”, which is currently being trialled with one local business
Financial · Policy statement · From Listening Post Counselling Service Limited — annual report and accounts, year ending 31 January 2026, page 12