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The Association of Mental Health Providers’ evidence observatory
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35,993 claims
Suffolk User Forum provided advocacy support to 743 mental health inpatients.
Through this collaboration, SUF Advocates provided advocacy support to 743 mental health inpatients, helping people at a point of crisis.
Service · Observational claim · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 95
Suffolk User Forum's average head count of employees increased from 5 in the previous year to 7 during the reporting period.
The average head count of employees during the year was 7 (2023/24: 5).
Operational · Observational claim · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 87
Suffolk User Forum's total staff costs increased from £162,194 in 2024 to £198,175 in 2025.
Staff costs 5,659 156,535 162,194 Staff costs 31,517 166,658 198,175
Financial · Observational claim · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 86
The charity's income from donations and grants has decreased compared to the previous year.
Donations 1,064 – 1,064 Grants Mental Health Pooled Fund 115,454 – 115,454 NHS CCG and ICB Income – 114,927 114,927 POhWER – 28,193 28,193
Financial · Trend statement · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 85
The charity's financial statements are prepared in accordance with the small companies' regime and do not require an audit.
These financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies' regime. These financial statements were approved by the board of trustees and authorised for issue on ........................, and are signed on behalf of the board by: G Pachent (Chair)
Financial · Funding statement · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 81
The charity conducts regular risk assessments and updates its Business Continuity Plan through quarterly reviews.
Risk assessment and mitigations inform the Charity's Business Continuity Plan, the robustness of which is tested through regular business continuity exercises.
Governance · Procedural statement · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 78
Suffolk User Forum's expenditure increased from £236,140 in 2023/24 to £271,431 in 2024/25.
The charity's expenditure in 2024/25 was £271,431 (2023/24: £236,140)
Financial · Funding statement · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 74
SUF aims to secure long-term funding for sustainable service delivery and support in the next fiscal year.
Our top priority is to secure sustainable, long-term funding (three years or more) to ensure ongoing service delivery and support to SUF beneficiaries.
Financial · Commitment statement · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 61
The signposting page for emergency mental health support helped users quickly access necessary help.
They told us that he found our signposting page for emergency mental health support. The clear instructions and contact information provided enabled them to quickly access the help they needed, leading to a significant improvement in their mental health.
Service · Observational claim · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 56
SUF's signposting services have seen a significant increase in engagement, with nearly 2,000 people visiting the support directory and over 27,000 visits to their website overall.
From April 2024 to March 2025, we had nearly 2,000 people visit our support directory and 27,000 visits to our website overall
Service · Observational claim · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 55
Healthy Together Peer Support has helped over 650 individuals since its launch in 2021, with 92% of referred people using the support and reaching their health goals.
This year, the project has been extended to provide support for a small number of people living with eating disorders (professional referral only). Drawing on our lived experience, our Healthy Together Peer Support Workers (PSWs) provide friendly and supportive peer support which is mutual, trauma-informed, and recovery-focused. Our approach is person-centred, offering people options and choices about how they wish to be supported to achieve their healthcare goals.
Service · Observational claim · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 50
SUF provided advocacy support to 743 mental health inpatients, addressing their needs during times of crisis.
Through this collaboration, SUF Advocates provided advocacy support to 743 mental health inpatients, helping people at a point of crisis.
Service · Observational claim · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 48
The charity's tangible fixed assets decreased from £9,414 at the end of March 2024 to £7,089 by the end of March 2025.
At 31 March 2025 6,624 465 7,089 At 31 March 2024 9,018 396 9,414
Financial · Observational claim · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 41
The average head count of employees increased from 5 in the previous year to 7 during the reporting period.
The average head count of employees during the year was 7 (2023/24: 5)
Operational · Observational claim · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 40
Suffolk User Forum maintains reserves equivalent to at least six months' operating costs.
The Trustees are committed to providing the highest possible service levels. To ensure the charity's financial stability, the Trustees have decided to maintain reserves equivalent to at least six months' operating costs.
Financial · Commitment statement · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 27
Suffolk User Forum's income decreased from £326,320 in 2023/24 to £267,168 in 2024/25.
The charity's income in 2024/25 was £267,168 (2023/24: £326,320)
Financial · Funding statement · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 27
Suffolk User Forum aims to promote partnership working between service providers, users, and family carers.
To promote partnership working between service providers, including the NHS and Social Care, service users and family/parent carers.
Policy · Policy statement · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 26
SUF will host three Stepping Forward events in 2025/26 to develop a strategy for the next three years.
In 2025/26, we plan to deliver three Stepping Forward events focused on coproduction with SUF members. These events will be instrumental in developing a SUF strategy for the next three years
Operational · Commitment statement · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 18
SUF plans to strengthen partnerships with local authorities and the NHS for mental health service user involvement.
Strengthening local partnerships to support the County Council and the Integrated Care System (ICS) in their statutory responsibilities for mental health service user involvement, coproduction, information, assistance, and advocacy.
Commissioning · Commitment statement · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 17
SUF aims to secure long-term funding for sustainable service delivery.
Our top priority is to secure sustainable, long-term funding (three years or more) to ensure ongoing service delivery and support to SUF beneficiaries.
Financial · Commitment statement · From Suffolk User Forum — annual report and accounts, year ending 31 March 2025, page 17