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35,970 claims
The Helpline aims to continue supporting those in need and enhancing the quality of its services.
The HelpLine remains committed to strengthening its services and broadening its impact. The organisation aims to continue supporting those in need, enhancing the quality and accessibility of its support, and fostering a strong, sustainable volunteer community.
Service · Commitment statement · From The Helpline — annual report and accounts, year ending 31 December 2025, page 7
The Helpline has received positive feedback from callers, indicating the service's effectiveness and importance.
We have received positive feedback from callers and chatters, some of which we cannot disclose for GDPR reasons. However, a voicemail message stands out: 'Hello, I want to thank the person who opened the helpline so, so much...'
Service · Stakeholder position · From The Helpline — annual report and accounts, year ending 31 December 2025, page 6
The Helpline has implemented a bespoke WhatsApp-based volunteer support system to enhance communication and support among volunteers.
We have a bespoke WhatsApp based volunteer support system, where volunteers can access all types of support, emergency or not, by selecting an option and typing a simple message and a message gets sent onto the relevant WhatsApp group chat.
Service · Procedural statement · From The Helpline — annual report and accounts, year ending 31 December 2025, page 5
The Helpline has seen a significant increase in calls, particularly during Shabbos and Yom Tov.
This year, we have had over 2800 calls on Shabbos and Yom Tov, where we fill an ever increasing gap, as other services close over these times.
Service · Trend statement · From The Helpline — annual report and accounts, year ending 31 December 2025, page 5
The Helpline operates a 24/7 service with over 260 volunteers and received over 3,800 calls per month in 2025.
Operating 24/7, The HelpLine offers support via telephone and SMS, with over 260 dedicated volunteers. Every interaction with The HelpLine is completely anonymous and confidential, enabling individuals to express themselves openly and receive the support they need. We address a range of mental health issues, including anxiety, depression, self-harm, and suicidal ideation. Our volunteers are trained to provide compassionate listening and offer essential support, empowering individuals to manage and overcome their challenges.
Service · Operational statement · From The Helpline — annual report and accounts, year ending 31 December 2025, page 5
The Helpline was founded in response to teenage suicides within the Jewish community and became a registered charity on May 24, 2023.
The HelpLine was founded in 2019 and due to its remarkable growth and impact became a registered charity (CIO) on 24 May 2023. The HelpLine was created in response to a series of teenage suicides in the Jewish community, with the aim of providing a confidential, non-judgmental, and anonymous listening service for individuals facing mental health challenges.
Service · Historical statement · From The Helpline — annual report and accounts, year ending 31 December 2025, page 4
The Helpline aims to promote mental health through confidential helpline services, awareness raising, and other supportive activities.
To promote and protect the mental health of individuals, particularly but not exclusively of the Orthodox Jewish faith, through: a) providing a confidential helpline service to support persons who are experiencing feelings of distress or despair, b) raising awareness and providing information about mental health conditions and how to maintain good mental health, c) other activities that promote good mental health.
Service · Policy statement · From The Helpline — annual report and accounts, year ending 31 December 2025, page 3
Enfield Saheli's designated fund of £90,000 is for contingencies, IT systems, and strategic planning.
The purpose of the Designated Fund of £90,000 is for Organisation contingencies, IT Systems and Strategic Planning to develop future strategies for Enfield Saheli
Financial · Policy statement · From Enfield Saheli — annual report and accounts, year ending 31 March 2025, page 26
Enfield Saheli's total support and governance costs for the year were £25,124.
- 25,124
Financial · Observational claim · From Enfield Saheli — annual report and accounts, year ending 31 March 2025, page 26
Enfield Saheli's total charitable expenditure for the year was £186,209.
- 186,209 186,209
Financial · Observational claim · From Enfield Saheli — annual report and accounts, year ending 31 March 2025, page 26
Enfield Saheli's unrestricted funds can be used for any charitable activities.
Fund accounting unrestricted funds are available to spend on activities that further any of the purposes of charity.
Financial · Policy statement · From Enfield Saheli — annual report and accounts, year ending 31 March 2025, page 24
Enfield Saheli's restricted funds are used for health and social care support, including mental health, domestic violence, and counseling.
The overall purpose of the funds is to provide health and social care support including Mental Health, Domestic Violence and counseling.
Financial · Policy statement · From Enfield Saheli — annual report and accounts, year ending 31 March 2025, page 25
Enfield Saheli has a pension scheme with NEST pensions to meet auto-enrolment compliance.
Enfield Saheli has set up a pension scheme with NEST pensions to meet its auto enrolment compliance requirement towards the Pension Regulator.
Operational · Policy statement · From Enfield Saheli — annual report and accounts, year ending 31 March 2025, page 24
Enfield Saheli is a registered charity and company limited by guarantee.
Enfield Saheli is a registered charity and registered company limited by guarantee.
Governance · Policy statement · From Enfield Saheli — annual report and accounts, year ending 31 March 2025, page 25
Enfield Saheli's total salary costs for the year were £105,897 with an average of 3 employees.
The total Salary Costs for the year was £105,897 including Tax, National Insurance and Pension Contributions. Average numbers of employees were 3.
Financial · Observational claim · From Enfield Saheli — annual report and accounts, year ending 31 March 2025, page 25
Enfield Saheli does not include a cash flow statement due to its small size.
The trustees have taken advantage of the exemption in Financial Reporting Standard No 1 (revised) from including a cash flow statement in the financial statements on the grounds that the charity is small.
Financial · Policy statement · From Enfield Saheli — annual report and accounts, year ending 31 March 2025, page 24
Enfield Saheli prepares its financial statements according to the Charities SORP (FRS 102).
The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.
Financial · Policy statement · From Enfield Saheli — annual report and accounts, year ending 31 March 2025, page 24
Enfield Saheli will deepen collaboration with statutory agencies and community networks to provide holistic care.
- Deepen collaboration with statutory agencies, voluntary sector partners, and community networks to provide holistic and coordinated care for women and children. Continue active participation in local networks to share best practice and influence policy and service development.
Operational · Commitment statement · From Enfield Saheli — annual report and accounts, year ending 31 March 2025, page 18
Enfield Saheli aims to expand reach through outreach to schools, community organisations, and local networks.
- Expand outreach to schools, community organisations, and local networks to raise awareness of domestic abuse, mental health, and available support services. Strengthen engagement with diverse communities to ensure all women feel safe and empowered to access support.
Operational · Commitment statement · From Enfield Saheli — annual report and accounts, year ending 31 March 2025, page 18
Enfield Saheli will strengthen systems for collecting impact data and client feedback to improve services.
- Strengthen systems for collecting impact data and client feedback, ensuring services are responsive to women’s needs. Use learning to continually improve practice, policy, and service design.
Operational · Commitment statement · From Enfield Saheli — annual report and accounts, year ending 31 March 2025, page 18