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35,970 claims
77% of clients are engaged in weekly counselling support within 0-5 months of their initial assessment.
The commitment of the whole team means that 77% of our clients are engaged in weekly counselling support within 0-5 months of their initial assessment appointment; a standout achievement in the current mental health climate where wait times in equivalent services can exceed three years.
Service · Metric statement · From The Leicester Counselling Centre — annual report and accounts, year ending 31 March 2025, page 4
The Centre received funding from NHS England’s Getting Help in Neighbourhoods programme.
A second year of funding from NHS England’s Getting Help in Neighbourhoods has also contributed to the achievements throughout this year.
Commissioning · Funding statement · From The Leicester Counselling Centre — annual report and accounts, year ending 31 March 2025, page 4
The Centre received renewed funding from Leicester City Council until June 2028.
The Centre has maintained its excellent relationship with the City Council and again succeeded in achieving renewed funding following an in-depth Health Equity Audit, which is secured until June 2028.
Commissioning · Funding statement · From The Leicester Counselling Centre — annual report and accounts, year ending 31 March 2025, page 4
The Centre extended its opening hours to a second evening per week.
Extending the Centre’s opening hours to a second evening per week has accommodated more counsellors and clients and made better use of existing resources to reach more individuals in need of support.
Operational · Procedural statement · From The Leicester Counselling Centre — annual report and accounts, year ending 31 March 2025, page 4
Service delivery increased by a third compared to the previous year.
This year has seen service delivery increase by a third compared to the last reporting period, highlighting the success of several initiatives focused on expanding the service provision to meet growing demand for mental health support across Leicester, Leicestershire and Rutland.
Service · Trend statement · From The Leicester Counselling Centre — annual report and accounts, year ending 31 March 2025, page 4
Devon Community Foundation funded training costs for volunteers in 2025.
Devon Community Foundation - in 2025 the foundation kindly provided essential funding towards the charity's training costs, which we are committed to providing to support and develop our volunteers.
Financial · Funding statement · From North Devon Mental Health Service Users Forum — annual report and accounts, year ending 31 December 2025, not specified
Schreier Foundation gave a grant in 2024 to cover essential free supervision for volunteer counsellors.
Schreier Foundation gave the charity a generous grant in 2024 to help cover the costs of essential free supervision for its committed volunteer counsellors. This is a valuable form of support to the team alongside the mentoring and support provided to them by the charity in their work with clients.
Financial · Funding statement · From North Devon Mental Health Service Users Forum — annual report and accounts, year ending 31 December 2025, not specified
Grocers Charity provided a grant in 2024 to cover volunteer travel costs, supervision and training.
Grocers Charity kindly supported Clarity in 2024 with a grant towards our volunteer costs, covering their travel costs, free supervision and support, and specific training needs.
Financial · Funding statement · From North Devon Mental Health Service Users Forum — annual report and accounts, year ending 31 December 2025, not specified
Barnstaple Town Council committed to three years of funding for the charity's volunteer costs.
Barnstaple Town Council has generously committed to three years of funding for the charity's significant volunteer costs, alongside other funders, which gives the charity longer term certainty that we can continue to attract and support our essential volunteer counsellors.
Financial · Funding statement · From North Devon Mental Health Service Users Forum — annual report and accounts, year ending 31 December 2025, not specified
Trusthouse Charitable Foundation's funding is essential for maintaining the charity’s premises and operations.
Trusthouse Charitable Foundation has generously provided funding towards the core costs of the charity. It would not be possible for the charity to maintain its premises and counselling operations without this financial support.
Financial · Observational claim · From North Devon Mental Health Service Users Forum — annual report and accounts, year ending 31 December 2025, page 19
The Gibbons Family Trust provided funding for volunteer counsellors' clinical supervision and training in 2023-2024, and group workshops in 2026.
Gibbons Family Trust - kindly gave funding to support our team of volunteer counsellors in their essential work in 2023 into 2024. At the end of 2025 the trust also generously provided funding for group workshops in 2026.
Financial · Observational claim · From North Devon Mental Health Service Users Forum — annual report and accounts, year ending 31 December 2025, page 19
The National Lottery's Hear Together grant supports the charity for three years, covering personnel costs and premises expenses.
The National Lottery - Hear Together grant commenced in 2024 for a period of three years, covering the costs of key personnel, the charity's premises costs and also its core business professional support costs.
Financial · Observational claim · From North Devon Mental Health Service Users Forum — annual report and accounts, year ending 31 December 2025, page 19
The Break the Cycle initiative is funded by North Devon Police to provide counselling for individuals with repetitive police involvement.
Break the Cycle - is an initiative funded by North Devon Police to provide counselling to reduce the repetitive behaviour of individuals that results in police at a small amount of residual funding from this fixed term initiative is carried forward to tendance to incidents.
Service · Observational claim · From North Devon Mental Health Service Users Forum — annual report and accounts, year ending 31 December 2025, page 19
The charity's accounts were prepared on the receipts and payments basis.
The accounts (financial statements) have been prepared on the receipts and payments basis.
Financial · Policy statement · From North Devon Mental Health Service Users Forum — annual report and accounts, year ending 31 December 2025, page 13
The North Devon Mental Health Service Users Forum's accounts were examined and found to be accurate.
I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect: ... the accounts do not accord with those records;
Governance · Observational claim · From North Devon Mental Health Service Users Forum — annual report and accounts, year ending 31 December 2025, page 10
Clarity aims to expand therapy options and develop the counselling team's skills over the next five years.
To Identify and meet the mental health needs of the community by expanding and developing 1. the range of therapies available. 2. To ensure continulng growth and development by reviewing existing skillsets and providing the appropriate skills, expertise and training to develop the counselling team where required to support the service and community, and support them in their continuing professional development.
Strategic · Policy statement · From North Devon Mental Health Service Users Forum — annual report and accounts, year ending 31 December 2025, page 6
Clarity's funding gap is widening, necessitating proactive fundraising efforts to maintain financial resilience.
However, as both demand and costs increase, the funding gap is widening, requiring continued and proactive fundraising efforts. The Board keeps financial resilience under close review to ensure Clarity can meet growing need without compromising governance or quality of care.
Financial · Funding statement · From North Devon Mental Health Service Users Forum — annual report and accounts, year ending 31 December 2025, page 5
The charity faces challenges due to rising demand, cost-of-living crisis, and limited services in rural areas.
Clarity faces the same pressures that the wider health and social care system is facing; increasing acuity, legacies from a global pandemic, disproportionate opportunity, and a cost-of-living crisis. North Devon is rightly renowned as a holiday hot spot, with long sandy beaches, rugged cliffs, open moorland and hidden coves. But an economy built on tourism creates challenges for the local population.
Context · Observational claim · From North Devon Mental Health Service Users Forum — annual report and accounts, year ending 31 December 2025, page 4
Clarity aims to provide mental health support without socioeconomic barriers.
Clarity fills the void by providing affordable 1-1 counselling and group therapy. Clarity ensures that socioeconomic status is not a barrler to high impact, timebound support that promotes growth and independence.
Policy · Policy statement · From North Devon Mental Health Service Users Forum — annual report and accounts, year ending 31 December 2025, page 4
The company's tangible fixed assets include freehold property, leasehold property expenditure, equipment, fixtures and fittings, and computers.
<table><tr><td>Cost</td><td>Freehold Property</td><td>Expenditure on leasehold property</td><td>Equipment, fixtures and fittings</td><td>Computers</td><td>Total</td></tr>
Operational · Procedural statement · From Airedale Homes Project — annual report and accounts, year ending 31 March 2026, page 47