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The Association of Mental Health Providers’ evidence observatory
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35,970 claims
MHM's Crisis Alternative services in South Yorkshire and Kent have been recognized for their impact on reducing mental health visits to A&E.
In Kent, following a Mental Health Urgent and Emergency Care Transformation Programme, NHS Kent and Medway expanded our Safe Haven provision to nine sites, seven community-based and two 24/7 sites located on acute hospital sites. Since launch, the sites have been visited over 15,000 times and there has been a recognised decline in mental health visits to Accident & Emergency.
Service · Observational claim · From Mental Health Matters — annual report and accounts, year ending 31 March 2025, page 15
MHM's NHS Talking Therapies services in Northumberland met national targets for waiting times and expanded into long-term conditions.
Staffordshire and Stoke-on-Trent Wellbeing Service: In collaboration with lead provider Midlands Partnership NHS Foundation Trust (MPFT) and other partners, met the national targets for waiting times and continued its involvement in the national programme of Talking Therapies expansion into long term conditions and medically unexplained symptoms.
Service · Observational claim · From Mental Health Matters — annual report and accounts, year ending 31 March 2025, page 13
MHM's helpline received 46,565 phone calls in the year ending March 2025.
Our helpline continued to offer a confidential and non-judgemental space for individuals to receive emotional support and crisis intervention from our highly skilled team, responding to 46,565 phone calls from people through 2024/25
Service · Observational claim · From Mental Health Matters — annual report and accounts, year ending 31 March 2025, page 13
MHM has expanded its reach in South Yorkshire and Kent, indicating successful business development.
We expanded our reach specifically in South Yorkshire and Kent.
Commissioning · Observational claim · From Mental Health Matters — annual report and accounts, year ending 31 March 2025, page 12
MHM's gender pay gap was zero in April 2024, reflecting equal pay policies and a predominantly female management team.
For MHM at April 2024 the mean gender pay gap was 0% (April 2023: -4%) and the median gender pay gap was 0% (April 2023: 0%). Policies and procedures ensure that employees in directly comparable roles are paid at the same rate.
Operational · Observational claim · From Mental Health Matters — annual report and accounts, year ending 31 March 2025, page 9
MHM's fundraising efforts in 2025 exceeded the target of £50,000 with a total of £151,283 raised.
During the year we have continued to develop and adapt our fundraising activity and have started to build strong foundations and an infrastructure to support future growth. The team has delivered an impressive performance, raising £151,283 including a £45,000 legacy donation thanks to the generosity of our supporters.
Financial · Funding statement · From Mental Health Matters — annual report and accounts, year ending 31 March 2025, page 9
MHM is governed by its Articles of Association which were last amended in 2022.
MHM is a charitable company limited by guarantee (registration number 1786914), incorporated in 1984 and governed by its Articles of Association, most recently amended in 2022 to provide clarity around recruitment of trustees, terms of office and the functioning of the Board and its sub-committees.
Governance · Policy statement · From Mental Health Matters — annual report and accounts, year ending 31 March 2025, page 7
The charity is implementing a digital strategy to modernise its infrastructure and support hybrid working.
Our strong financial position is supporting investment in a digital strategy that will modernise the infrastructure, equipment, tools, and resources that support hybrid working and new innovative models of service provision.
Strategic · Commitment statement · From Mental Health Matters — annual report and accounts, year ending 31 March 2025, page 5
Mental Health Matters aims to influence the transformation of mental health services and challenge stigma.
We also helped shape future care and support by influencing the transformation of services, ensuring we take a personalised and place-based approach to deliver life changing impact whilst challenging stigma.
Commissioning · Policy statement · From Mental Health Matters — annual report and accounts, year ending 31 March 2025, page 5
The charity has a strategy for providing non-clinical alternatives to A&E during mental health crises.
We have continued to build our portfolio of crisis havens as a non-clinical alternative to A&E for people experiencing a mental health crisis and embedded the expansion of employment advice services.
Service · Policy statement · From Mental Health Matters — annual report and accounts, year ending 31 March 2025, page 4
Mental Health Matters has expanded its services and geographical reach.
Despite the challenging environment, a general election and change in government during the year, Mental Health Matters continued to grow and develop services, further widening our geographical footprint to new areas across the country.
Operational · Observational claim · From Mental Health Matters — annual report and accounts, year ending 31 March 2025, page 4
The net present value of the Trust’s provision for deficit reduction contributions is £10,469.
The net present value of the Trust’s provision is £10,469 (2024 £4,860)
Financial · Metric statement · From Milestones Trust — annual report and accounts, year ending 31 March 2025, page 43
The Trust recognises a liability for the net present value of deficit reduction contributions.
The Trust recognises a liability for this obligation, being the net present value of the deficit reduction contributions payable under the agreement that relates to the deficit
Financial · Procedural statement · From Milestones Trust — annual report and accounts, year ending 31 March 2025, page 43
To eliminate the funding shortfall, participating employers are required to pay additional contributions of £11,243,000 annually.
Deficit contributions from 1 April 2019 to 30 September 2025 £11,243,000 per annum, payable monthly and increasing by 3% each year on 1 April
Financial · Funding statement · From Milestones Trust — annual report and accounts, year ending 31 March 2025, page 43
The NHS Pension Scheme's employer contribution rate increased to 14.3% of pensionable pay from April 2015 to March 2020.
Most existing NHS pension scheme members were transferred to a new scheme (“the 2015 scheme”) on 2015. The previous actuarial valuation was required to take account of the impact of the introduction of this scheme. It concluded that the employer contribution rate for the period from 1 April 2015 to 31 March 2020 should be increased to 14.3% of pensionable pay.
Financial · Observational claim · From Milestones Trust — annual report and accounts, year ending 31 March 2025, page 42
Milestones Trust's pension deficit contributions for the period from April 2022 to January 2025 are £3,312,000 per annum.
Deficit contributions from 1 April 2022 to 31 January 2025 £3,312,000 per annum, payable monthly
Financial · Observational claim · From Milestones Trust — annual report and accounts, year ending 31 March 2025, page 42
The Trust has ten properties with legal charges from the Secretary of State for Health, and three more were added through the merger.
There were ten such properties at 31 March 2025. Additionally, three of the properties acquired as part of the merger with White Horse Care Trust also have a SoSH legal charge (20%), increasing the total number of such properties to 13.
Operational · Observational claim · From Milestones Trust — annual report and accounts, year ending 31 March 2025, page 40
Milestones Trust acquired White Horse Care Trust on November 1, 2024.
White Horse Care Trust was acquired on 1st November 2024.
Operational · Procedural statement · From Milestones Trust — annual report and accounts, year ending 31 March 2025, page 39
Milestones Trust had a pension deficit of £16.1 million as of September 2023.
A full actuarial valuation of the scheme was carried out at 30 September 2023. This valuation showed assets of £514.9 million, liabilities of £ 531.0 million and a deficit of £ 16.1 million.
Financial · Observational claim · From Milestones Trust — annual report and accounts, year ending 31 March 2025, page 42
Milestones Trust received £83,834 of restricted income grants that had not been spent by the end of the fiscal year.
£83,834 of restricted income grants had not been spent at 31 March 2025. This amount is therefore carried forward as part of restricted funds (note 25).
Financial · Observational claim · From Milestones Trust — annual report and accounts, year ending 31 March 2025, page 29