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35,970 claims
KeyRing has been working on a Data and Digital five-year strategy to improve data management and decision-making.
We have created a new Data and Digital five-year strategy, the visual representation of this is shown below. Communication
Strategic · Observational claim · From KeyRing Living Support Networks — annual report and accounts, year ending 31 March 2025, page 9
KeyRing has experienced a financial deficit due to increased salary costs and reduced income from contracts.
Income fell by 4% from £4,369,530 to £4,160,210. This is due to the loss of a major in the year , some project funding ending in the year and some co ntracts not fully not covering the increased salary cost . Charitable expenditure also increased by 5.8% on previous year due to the living wage increase and the general cost of living rises seen through the year.
Financial · Observational claim · From KeyRing Living Support Networks — annual report and accounts, year ending 31 March 2025, page 10
KeyRing has made progress in developing Individual Service Funds (ISFs) to increase choice and control for service users.
We have made strong progress in developing and embedding Individual Service F unds (ISFs) to increase choice, control, and flexibility for the people we support and for people who choose KeyRing to act as their broker.
Service · Observational claim · From KeyRing Living Support Networks — annual report and accounts, year ending 31 March 2025, page 7
KeyRing won a tender for the Southwark Disability Hub, which includes a significant expansion of existing services.
We were successful in winning the tender for the Southwark Disability Hub which will go live in June 2025. The Disability Hub aims to provide accessible information, advice, and guidance, community engagement opportunities and it includes a 200% expansion of the existing KeyRing Networks.
Commissioning · Observational claim · From KeyRing Living Support Networks — annual report and accounts, year ending 31 March 2025, page 7
KeyRing has secured new contracts and frameworks in various areas to support service expansion.
We are exploring ways to replicate this approach in other areas such as Greenwich, Haringey, Lambeth, Warrington and Grimsby. To support this expansion, we have secured places on both the Warrington Mental Health Outreach Framework and the Northeast Lincolnshire Community Living Services Framework
Commissioning · Observational claim · From KeyRing Living Support Networks — annual report and accounts, year ending 31 March 2025, page 7
KeyRing received 500 devices from a joint programme with Abilitynet and BT.
we have benefitted from free data in the form of sim cards and portable WIFI devices for Members homes. We have also benefitted fro m free digital skills sessions nationally delivered by trained Abilitynet staff and volunteers.
Service · Observational claim · From KeyRing Living Support Networks — annual report and accounts, year ending 31 March 2025, page 6
KeyRing has over 30 official digital champions who work with members on their digital skills and online safety.
We have over 30 official digital champions across the country who are re gularly working with Members on their digital skills and give advice and support on how to stay safe online. These digital champions play a vital role in their teams and have an interest in all things technologically.
Service · Operational statement · From KeyRing Living Support Networks — annual report and accounts, year ending 31 March 2025, page 6
KeyRing's digital inclusion programme supports members in accessing digital equipment and resources, building confidence with new skills.
Our Digital Inclusion Programme continues to go from strength to strength. We continue to transform the way we work with Members on digital inclusion supporting Members to access digital equipment, online digital resources as well as supporting with building confidence through the learning of new skills.
Service · Operational statement · From KeyRing Living Support Networks — annual report and accounts, year ending 31 March 2025, page 6
KeyRing's strategic plan focuses on three themes: 'We expect more for people', championing connection and community, and investing in the future.
Our Strategic Plan was created from the Big Conversations with people we support, people who work or volunteer for KeyRing and those we work alongside. and launched in April 2024, supported by our vision and mission and our commitment to delivering social care where: We all live in the place we call home, with the people and things we love, in communities where we look out for each other, doing the things that matter to us.
Strategic · Policy statement · From KeyRing Living Support Networks — annual report and accounts, year ending 31 March 2025, page 5
KeyRing renewed its partnership with Self-Directed Futures to further develop its offer for people accessing Individual Service Funds (ISFs).
We renewed our partnership with Self-Directed Futures to further develop our offer for people accessing Individual Service Funds (ISFs), strengthen our business development strategy, and expand our national influence.
Commissioning · Commitment statement · From KeyRing Living Support Networks — annual report and accounts, year ending 31 March 2025, page 4
KeyRing's funding mainly comes from contracts with Local Authority Social Services, spot purchasing, and Personal Budget payments.
The funding for our support comes in the main from contracts with Local Authority Social Services, slowly we are seeing councils, their public health services an d Integrated Care Boards pooling resources, e.g., Newcastle Chain Reaction, the Grimsby Networks and Gateshead Networks with a greater focus on preventative support. We also receive income through spot purchasing and Personal Budget payments, including Ind ividual Service Funds and with a small number of self-funders.
Financial · Funding statement · From KeyRing Living Support Networks — annual report and accounts, year ending 31 March 2025, page 4
KeyRing provided support to over 2300 individuals during 2024/25.
During 2024/25 KeyRing provided support to over 2300 individuals, around 1500 people in our Networks and community-based services and the North Yorkshire Engagement and Participation Service, alongside 800 people using the Ancora project.
Service · Observational claim · From KeyRing Living Support Networks — annual report and accounts, year ending 31 March 2025, page 4
A loan balance of £149,254 is due from the subsidiary Now You're Talking Therapy Limited.
Included within other debtors is a loan balance of £149,254 (2024: £nil) which is due from Now You're Talking Therapy Limited, a subsidiary to the Charity
Financial · Metric statement · From TLC: Talk, Listen, Change — annual report and accounts, year ending 31 March 2025, page 28
The charity merged with seven other registered charities during August and December 2025.
After the year end date Talk Listen Change merged with the following registered charities during 2025: - Let's Talk Relationships - The Relationship Therapy Centre - Space Counselling - The Family and Relationship Centre - Relationship Counselling East Anglia - Relationship Works - Relationship Therapy North
Operational · Procedural statement · From TLC: Talk, Listen, Change — annual report and accounts, year ending 31 March 2025, page 28
The charity has two outstanding secured loan facilities, including a fixed charge and a floating charge.
The charity has two outstanding secured loan facilities, comprising a fixed charge in favour of Key Fund Investments Limited (10 November 2025) in addition to a Bounce Back Loan and a floating charge in favour of Postcode Innovation Trust (30 June 2025).
Financial · Procedural statement · From TLC: Talk, Listen, Change — annual report and accounts, year ending 31 March 2025, page 26
The charity has elected not to prepare consolidated financial statements for its wholly owned subsidiary due to immateriality.
the trustees have elected not to prepare consolidated financial statements on the basis that the subsidiary's turnover, expenditure, assets and liabilities are immaterial to the charity's overall financial position and performance.
Financial · Policy statement · From TLC: Talk, Listen, Change — annual report and accounts, year ending 31 March 2025, page 24
TLC is exempt from taxation because all its income is applied for charitable purposes.
The charity is exempt from taxation on its activities because all its income is applied for charitable purposes.
Financial · Policy statement · From TLC: Talk, Listen, Change — annual report and accounts, year ending 31 March 2025, page 23
The charity's key management personnel received salaries totaling £375,847 in the year ending March 2025.
g salaries, received by key management personnel was £375,847 (2024: £346,404).
Financial · Metric statement · From TLC: Talk, Listen, Change — annual report and accounts, year ending 31 March 2025, page 23
TLC's charitable funds are available for use at the discretion of the trustees.
Unrestricted funds are available for use at the discretion of the trustees in furtherance of their charitable objectives.
Financial · Policy statement · From TLC: Talk, Listen, Change — annual report and accounts, year ending 31 March 2025, page 18
TLC's financial statements are prepared in accordance with FRS 102 and the Charities SORP.
The financial statements have been prepared in accordance with the charity's governing document, the Companies Act 2006, FRS 102
Governance · Policy statement · From TLC: Talk, Listen, Change — annual report and accounts, year ending 31 March 2025, page 17