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35,970 claims
Incoming resources increased to £2,704,160 in the year ending March 2025.
Incoming resources increased to £2,704,160 (2024: £1,962,235).
Financial · Observational claim · From The Listening Place — annual report and accounts, year ending 31 March 2025, page 17
The Listening Place aims to scale and manage the organisation responsibly, ensuring financial sustainability.
We must continue to expand at a steady pace to ensure we can support the increasing numbers of people referred to our service, while maintaining our commitment to operating without a waiting list.
Strategic · Policy statement · From The Listening Place — annual report and accounts, year ending 31 March 2025, page 12
The Listening Place has seen a significant increase in volunteer recruitment, with applications up by 15%.
Volunteer recruitment has been excellent over the past 12 months with 1,151 applications, up by 15% on the year prior reaching a record of 140 applications in March 2025.
Service · Observational claim · From The Listening Place — annual report and accounts, year ending 31 March 2025, page 11
The Listening Place plans to trial online support once the Cobb Street site is operational.
We do remain committed to exploring online support as a means of improve accessibility for our service for those who are prevented from visiting a centre and we intend to trial this once Cobb Street is up and running.
Service · Commitment statement · From The Listening Place — annual report and accounts, year ending 31 March 2025, page 9
The Listening Place aims to deepen collaboration with other organisations and influence policies impacting those living with suicidal thoughts.
Effective partnerships are critical for reaching potential visitors, and for influencing the policies and practices that impact those living with suicidal thoughts and feelings.
Commissioning · Policy statement · From The Listening Place — annual report and accounts, year ending 31 March 2025, page 10
The Listening Place implemented direct marketing in Hammersmith and Fulham, resulting in a 44% increase in referrals.
This, paired with direct marketing efforts, resulted in the 44% increase in the number of referrals for this borough, an increase maintained in 2025/26.
Service · Observational claim · From The Listening Place — annual report and accounts, year ending 31 March 2025, page 10
The Listening Place expanded its reach across London by reducing the concentration of visitors in top three boroughs and increasing support in other areas.
In the past year, the percentage of visitors supported by the top three boroughs dropped to 33% with significant increases in the number of visitors supported in Hammersmith and Fulham, Hackney and Camden contributing to a widening cross-section of Londoners accessing our support.
Service · Observational claim · From The Listening Place — annual report and accounts, year ending 31 March 2025, page 9
The Listening Place supported more people in 2024/25 compared to the previous year.
In 2024/25, we supported significantly more people—rising from 6,846 to 7,688.
Service · Observational claim · From The Listening Place — annual report and accounts, year ending 31 March 2025, page 9
The Listening Place's support is based on five key principles: responsiveness, face-to-face interaction, confidentiality, sustained support, and relational continuity.
Our support has five key principles which make it effective and unique:
Service · Policy statement · From The Listening Place — annual report and accounts, year ending 31 March 2025, page 8
The Listening Place's vision is for anyone feeling suicidal to find a confidential place with a compassionate listener.
Vision: Anyone who feels life is no longer worth living can find a confidential place with a compassionate listener who will give them time.
Service · Policy statement · From The Listening Place — annual report and accounts, year ending 31 March 2025, page 7
The Listening Place's mission is to provide face-to-face support for people who feel life is no longer worth living.
To provide face-to-face support for people who feel life is no longer worth living.
Service · Policy statement · From The Listening Place — annual report and accounts, year ending 31 March 2025, page 7
The Listening Place aims to open a new centre near Liverpool Street to extend its support in East London.
In addition, we are pleased to have purchased a fourth site near Liverpool Street that will allow us to extend our local support to the East of London.
Strategic · Commitment statement · From The Listening Place — annual report and accounts, year ending 31 March 2025, page 5
The Listening Place's total income for the year ending March 2025 was £2.7 million.
This year, TLP’s total income was £2.7m, our strongest fundraising year to date.
Financial · Funding statement · From The Listening Place — annual report and accounts, year ending 31 March 2025, page 5
The Listening Place supported 7,688 visitors in the year ending March 2025.
TLP engages 7,688 people each year struggling with suicidal feelings in London and provides support to over 1,500 people at any one time.
Service · Metric statement · From The Listening Place — annual report and accounts, year ending 31 March 2025, page 8
The Listening Place plans to support more than 10,000 visitors annually by 2027.
This year was the first year in our new three-year plan which set out our ambition to grow our support and the number of visitors we support to more than 10,000 a year across London by 2027.
Strategic · Commitment statement · From The Listening Place — annual report and accounts, year ending 31 March 2025, page 5
The Listening Place aims to provide face-to-face support for people struggling with suicidal feelings.
To provide face-to-face support for people who feel life is no longer worth living.
Service · Policy statement · From The Listening Place — annual report and accounts, year ending 31 March 2025, page 7
Guideposts Trust Limited has restated its prior year figures for accrued income to recognize legacy income.
The prior year figures for accrued income have been restated to recognise legacy income in the relevant period.
Financial · Metric statement · From Guideposts Trust Limited — annual report and accounts, year ending 31 March 2025, page 37
Guideposts Trust Limited has a total of £210,746 surplus for the year in its reserves.
(Deficit)/surplus for the year 37,285 - 173,461 210,746
Financial · Metric statement · From Guideposts Trust Limited — annual report and accounts, year ending 31 March 2025, page 35
Guideposts Trust Limited has a provision of £26,397 against an intercompany loan to Be Free Young Carers.
At 31st March 2025 the total provision against the loan was £26,397.
Financial · Funding statement · From Guideposts Trust Limited — annual report and accounts, year ending 31 March 2025, page 34
Guideposts Trust Limited has operating lease commitments for land and buildings expiring within one year amounting to £27,962.
Operating leases which expire: - within one year 27,962
Financial · Funding statement · From Guideposts Trust Limited — annual report and accounts, year ending 31 March 2025, page 32