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35,970 claims
Engagement days were held with staff, volunteers, and trustees to support the new strategy.
In support of these engagement days have been held with staff and volunteers, and separately with the trustees
Relational · Commitment statement · From Cassplus — annual report and accounts, year ending 31 March 2025, page 9
CASSPLUS developed a new strategy in anticipation of an anticipated change of chair.
To align with the anticipated change of chair we have taken the opportunity to develop a new strategy
Strategic · Commitment statement · From Cassplus — annual report and accounts, year ending 31 March 2025, page 9
The Board has strengthened its experience in youth court through new membership.
The Board have been able to strengthen, and in particular build the experience of youth court that it has within its membership
Governance · Commitment statement · From Cassplus — annual report and accounts, year ending 31 March 2025, page 9
CASSPLUS aims to improve the availability of performance data within the team.
We will also continue to improve the availability of performance data within the team
Operational · Procedural statement · From Cassplus — annual report and accounts, year ending 31 March 2025, page 9
CASSPLUS plans to continue investing in IT infrastructure and explore opportunities for modernisation.
Over the next twelve months we will look to continue to invest in our IT infrastructure and explore opportunities for modernisation and digitisation of our processes
Operational · Procedural statement · From Cassplus — annual report and accounts, year ending 31 March 2025, page 9
The implementation of a triage system for family referrals is expected to positively impact demand management in the Family Court.
In addition, the implementation of a triage system for family referrals is anticipated to have a positive impact on the management of demand within the Family Court
Operational · Procedural statement · From Cassplus — annual report and accounts, year ending 31 March 2025, page 9
CASSPLUS aims to build organisational resilience by securing additional staff positions as resources allow.
To this end we will seek to secure additional staff positions as resources allow
Operational · Procedural statement · From Cassplus — annual report and accounts, year ending 31 March 2025, page 9
CASSPLUS received a grant from the Lloyds Foundation, presenting opportunities for further development.
Since the end of the year this has continued with the securing of a grant from the Lloyds Foundation, something which presents significant opportunities for further development of the organisation
Financial · Funding statement · From Cassplus — annual report and accounts, year ending 31 March 2025, page 9
CASSPLUS secured grant funding from the Office of the Police and Crime Commissioner to mitigate financial risks.
During the year a number of grants had come to an end which presented a difficult financial position. However, we secured grant funding, such as that from the Office of the Police and Crime Commissioner, that has mitigated this financial risk
Financial · Funding statement · From Cassplus — annual report and accounts, year ending 31 March 2025, page 9
CASSPLUS has received referrals from statutory agencies and those working within the justice system.
While we proactively seek to engage with court users, many of our clients are referred come from statutory agencies and those working within the justice system
Service · Observational claim · From Cassplus — annual report and accounts, year ending 31 March 2025, page 6
CASSPLUS has a reserves policy in place and reviews it regularly.
A reserves policy is in place and with regular reviews are undertaken through the Financial Sub Committee and reported at the quarterly Board meetings
Financial · Policy statement · From Cassplus — annual report and accounts, year ending 31 March 2025, page 8
CASSPLUS provides support to litigants in person attending family court hearings through a project funded by the IOTLS grant.
Over the 12 months we continued to provide specific support to litigants in person attending family court hearings through a project initiated as a result of the Improving Outcomes Through Legal Support (IOTLS) grant funding which is overseen by the Access to Justice Foundation
Service · Policy statement · From Cassplus — annual report and accounts, year ending 31 March 2025, page 3
CASSPLUS has hubs in five magistrates’ courts across Devon and Cornwall.
We now have hubs situated in the magistrates’ courts in Plymouth, Newton Abbot, Exeter, Truro and Bodmin. Services are aligned to the particular demand levels, opening times and business of the individual courts.
Service · Procedural statement · From Cassplus — annual report and accounts, year ending 31 March 2025, page 3
CASSPLUS receives support from the Hadley Trust, a long-standing supporter of their work.
we are grateful for the support of our funders, and our extremely grateful for the support of the Hadley trust, a long-standing supporter of our work
Financial · Stakeholder position · From Cassplus — annual report and accounts, year ending 31 March 2025, page 7
Salaries make up 81% of CASSPLUS turnover.
Salaries make up 81% of CASSPLUS turnover and we continue to operate on reduced capital costs due to our being hosted by HMCTS.
Financial · Funding statement · From Cassplus — annual report and accounts, year ending 31 March 2025, page 8
CASSPLUS has a new project focusing on engaging with the families of defendants.
We have though developed a new project with support from the Trusthouse Foundation, that focuses on engaging with the families
Service · Policy statement · From Cassplus — annual report and accounts, year ending 31 March 2025, page 7
CASSPLUS received referrals from probation workers, court staff and legal representatives during the reporting period.
We have received referrals from probation workers, court staff and legal representatives during the reporting period.
Service · Observational claim · From Cassplus — annual report and accounts, year ending 31 March 2025, page 6
The charity has appropriate policies in place and reviews them regularly.
The charity has appropriate policies in place and there is a schedule in place for their review.
Governance · Policy statement · From Cassplus — annual report and accounts, year ending 31 March 2025, page 2
CASSPLUS has seen an increase of 310 clients over the year.
Comparing with the equivalent figures from the previous year this represents an increase of 310 clients over the year.
Service · Trend statement · From Cassplus — annual report and accounts, year ending 31 March 2025, page 5
Counselling sessions are offered to parents with complex emotional needs.
Our counselling service was provided by a professionally qualified integrative-relational counsellor and is provided to parents that we have identified having complex emotional needs.
Service · Policy statement · From Home-Start Elmbridge — annual report and accounts, year ending 31 March 2025, page 19