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35,847 claims
Milestones Trust aims to maintain high occupancy levels and reduce voids through improved referral processes.
Maintaining high occupancy levels (target c.95%) and reducing voids through improved referral processes and timely property turnaround.
Operational · Procedural statement · From Milestones Trust — annual report and accounts, year ending 31 March 2026, page 12
The Trust's reserves policy sets a target range of £7m to £12.5m, with free reserves at £10.6m as of March 31, 2026.
Reflecting these risks and growth following the merger, Trustees set a free reserves target range of £7m to £12.5m. At 31 March 2026, free reserves were £10.6m, within the target range and above the £4m critical minimum level.
Financial · Policy statement · From Milestones Trust — annual report and accounts, year ending 31 March 2026, page 9
The Trust aims to maintain financial sustainability through targeted growth and modernisation efforts.
maintaining financial sustainability through effective cost control, targeted growth and continued modernisation;
Strategic · Policy statement · From Milestones Trust — annual report and accounts, year ending 31 March 2026, page 10
The Trust improved its financial performance with a surplus of £1,705,138 in operational income.
2025/26 was the best the Trust has achieved for many years, with recruitment, staff retention and reliance on agency all continuing to be very well managed. We continued to invest in our systems and management information, and the income losses experienced in the first half of 2024/25 from higher-than-normal void beds was tackled effectively and the Trust kept within its annual void budget for the whole of the 2025/26 year. The results therefore show an operational surplus generated for the year of £1,705,138.
Financial · Observational claim · From Milestones Trust — annual report and accounts, year ending 31 March 2026, page 9
The Trust has a new recording dashboard and is finalizing an improved safeguarding process.
We have a new recording dashboard, and the improved safeguarding recording process is in the process of being finalised and rolled out. We have held a successful safeguarding conference
Operational · Observational claim · From Milestones Trust — annual report and accounts, year ending 31 March 2026, page 6
The Trust has increased its volunteer numbers from 30 to 49 and integrated volunteer recruitment into the human resource system.
During 2025/26, volunteer numbers increased from 30 to 49, and across a wide range of roles including community projects, activity buddy roles and one-to-one support. Volunteer recruitment and management have been integrated into our human resource system
Operational · Observational claim · From Milestones Trust — annual report and accounts, year ending 31 March 2026, page 6
The Trust's medication management system is fully rolled out in Bristol, South Gloucestershire, Bath and North Somerset services.
Our medication management system is now fully rolled-out across our Bristol, South Gloucestershire, Bath and North Somerset services – phase two will include our Swindon and Wiltshire services.
Operational · Observational claim · From Milestones Trust — annual report and accounts, year ending 31 March 2026, page 6
The auditor assessed the risk of irregularities and non-compliance with laws and regulations through various procedures.
In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which included, but were not limited to:
Financial · Procedural statement · From Al- Hurraya — annual report and accounts, year ending 31 December 2025, page 52
The auditor's responsibilities include obtaining reasonable assurance that the financial statements are free from material misstatement.
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error
Financial · Policy statement · From Al- Hurraya — annual report and accounts, year ending 31 December 2025, page 51
The audit did not identify any material misstatements in the financial statements or other information.
We have nothing to report in this regard.
Financial · Observational claim · From Al- Hurraya — annual report and accounts, year ending 31 December 2025, page 50
The total employee benefits for key management personnel were £67,084 in 2025.
The total employee benefits of the key management personnel of the charity were £67,084 (2024 - £60,454).
Financial · Observational claim · From Al- Hurraya — annual report and accounts, year ending 31 December 2025, page 43
Al-Hurraya's net surplus was £77,611 in 2025 compared to a deficit of £22,490 in the previous year.
This resulted in a net surplus of £77,611, compared with a £22,490 deficit in 2024
Financial · Observational claim · From Al- Hurraya — annual report and accounts, year ending 31 December 2025, page 27
Al-Hurraya's expenditure increased from £969,246 to £1.167 million in 2025.
expenditure increased from £969,246 to £1.167 million
Financial · Observational claim · From Al- Hurraya — annual report and accounts, year ending 31 December 2025, page 27
Al-Hurraya's total income increased from £946,756 to £1.245 million in 2025.
Total income increased from £946,756 to £1.245 million
Financial · Observational claim · From Al- Hurraya — annual report and accounts, year ending 31 December 2025, page 27
Al-Hurraya's Hidden Harm workshops educate local professionals to better support clients from diverse communities.
Our Hidden Harm workshops were specifically designed for this project. Drawing on our professional expertise, cross organisation lived experience and grass roots local knowledge, we put together an in-depth workshop identifying a range of hidden harms within different communities.
Service · Policy statement · From Al- Hurraya — annual report and accounts, year ending 31 December 2025, page 14
Al-Hurraya's DVSA service has been successful in supporting victims of domestic violence and sexual abuse.
The Domestic Violence and Sexual Abuse Service, launched in 2022 and funded by the Ministry of Justice has contonued to have great success, with the team having supported many chidlren and young people in Nottinghamshire.
Service · Observational claim · From Al- Hurraya — annual report and accounts, year ending 31 December 2025, page 13
Al-Hurraya's CADA project offers culturally sensitive support for children affected by domestic abuse.
The CADA project, funded by the VRP, offers a safe space for children of ethnically diverse backgrounds, respecting the child's cultural and religious values and the unigue circumstances they bring.
Service · Policy statement · From Al- Hurraya — annual report and accounts, year ending 31 December 2025, page 13
Al-Hurraya's leadership team has upskilled and adapted to manage the challenges of operating at a larger scale.
Throughout this period, our priority has remained absolute: to scale our reach without compromising the exceptional quality and standards of our services. It has been a demanding time for our leadership team, but they have upskilled, adapted, and truly risen to the occasion.
Operational · Observational claim · From Al- Hurraya — annual report and accounts, year ending 31 December 2025, page 4
Al-Hurraya prioritizes scaling its reach without compromising the quality and standards of its services.
Throughout this period, our priority has remained absolute: to scale our reach without compromising the exceptional quality and standards of our services.
Operational · Policy statement · From Al- Hurraya — annual report and accounts, year ending 31 December 2025, page 4
Al-Hurraya has expanded significantly over the past few years, including relocating to new offices.
Over the past few years, our organisation has expanded significantly including relocating to new offices.
Operational · Observational claim · From Al- Hurraya — annual report and accounts, year ending 31 December 2025, page 4