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35,847 claims
Norton Housing and Support's strategic objective is to secure long-term sustainability through financial stability, resource optimisation, and expanding impact.
Securing Our Future - Ensuring long-term sustainability through consolidation, resource optimisation, financial stability, and by expanding our impact.
Strategic · Policy statement · From Norton Housing and Support LTD — annual report and accounts, year ending 31 March 2026, page 10
Norton Housing and Support reviews its charges annually to ensure they are fair and provide value for money.
Norton Housing and Support reviews its charges on an annual basis and strives to ensure they are fair and provide value for money.
Financial · Procedural statement · From Norton Housing and Support LTD — annual report and accounts, year ending 31 March 2026, page 6
Norton Housing and Support aims to ensure fair and equal access to its services.
Norton Housing and Support strives to ensure fair and equal access to its services and receives referrals from a range of organisations.
Policy · Policy statement · From Norton Housing and Support LTD — annual report and accounts, year ending 31 March 2026, page 6
Norton Housing and Support increased the number of places in its women's accommodation service from 7 to 14.
Due to high demand, in 2022 the number of places were increased from 7 to 14 through the provision of an additional property.
Service · Observational claim · From Norton Housing and Support LTD — annual report and accounts, year ending 31 March 2026, page 6
Norton's website and social media presence have seen an upward trend in interactions and followers, enhancing visibility.
The focus for the past year has been to enhance the organisations Social Media presence and content, combined with a review and update of the website. This has resulted in an upward trend in interactions and followers throughout the year
Commissioning · Trend statement · From Norton Housing and Support LTD — annual report and accounts, year ending 31 March 2026, page 8
Norton has reaccredited its Investors in People status, marking 13 consecutive years of commitment to developing and supporting staff.
A further achievement within this year has been the reaccreditation of Investors In People Status, marking 13 consecutive years of commitment to developing and supporting our people since first achieving accreditation in 2012.
Service · Commitment statement · From Norton Housing and Support LTD — annual report and accounts, year ending 31 March 2026, page 7
Norton's Resident Satisfaction has improved by 8% as recorded within the Tenant Satisfaction Measures.
This year has also seen a marked improvement in Resident Satisfaction with an 8% increase in satisfaction levels as recorded within the Tenant Satisfaction Measures.
Service · Metric statement · From Norton Housing and Support LTD — annual report and accounts, year ending 31 March 2026, page 7
Norton has developed an Organisational Asset Maintenance Plan to ensure high standards of safety and quality in its properties.
Within the year, the Chief Exec prepared an Organisational Asset Maintenance Plan, which was signed off by trustees at the beginning of 2026, to ensure all supported housing properties and associated assets owned and managed by Norton Housing and Support are maintained to a high standard of safety, compliance, and quality.
Operational · Procedural statement · From Norton Housing and Support LTD — annual report and accounts, year ending 31 March 2026, page 7
Norton faces significant property losses due to another Housing Association's notice, impacting its capacity.
The most significant burden of potential property losses through the intention of another Housing Assoclation to give notice on properties that Norton manages on their behalf has been a particularly live issue, with notice being served on a 7-bed property.
Operational · Risk statement · From Norton Housing and Support LTD — annual report and accounts, year ending 31 March 2026, page 6
The charity had no material debt during the year.
The charity had no material debt during the year.
Financial · Observational claim · From Alpha House Calderdale — annual report and accounts, year ending 31 March 2026, page 15
The charity operates a defined contribution pension scheme for all qualifying employees.
The charity operates a defined contribution pension scheme for all qualifying employees. The assets of the scheme are held separately from those of the charity in an independently administered fund.
Financial · Policy statement · From Alpha House Calderdale — annual report and accounts, year ending 31 March 2026, page 14
Grants are recognized at fair value when there is reasonable assurance of compliance with conditions.
Grants are recognised at fair value of the asset received or receivable. Grants are not recognised until there is reasonable assurance that the charity will comply with the conditions attaching to them and the grants will be received.
Financial · Policy statement · From Alpha House Calderdale — annual report and accounts, year ending 31 March 2026, page 13
Payments to defined contribution retirement benefit schemes are charged as an expense when they fall due.
Payments to defined contribution retirement benefit schemes are charged as an expense as they fall due.
Financial · Policy statement · From Alpha House Calderdale — annual report and accounts, year ending 31 March 2026, page 13
The charity is exempt from taxation on its activities.
The charity's activities fall within the exemptions afforded by the provisions of the Income and Corporation Taxes Act 1988. Accordingly, there is no taxation charge in these accounts.
Financial · Policy statement · From Alpha House Calderdale — annual report and accounts, year ending 31 March 2026, page 13
Expenditure is recognized when there is a legal or constructive obligation to transfer economic benefit.
Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement, and the amount of the obligation can be measured reliably.
Financial · Policy statement · From Alpha House Calderdale — annual report and accounts, year ending 31 March 2026, page 12
Income tax recoverable under Gift Aid or deeds of covenant is recognized at the time of donation.
Income tax recoverable in relation to donations received under Gift Aid or deeds of covenant is recognised at the time of the donation.
Financial · Policy statement · From Alpha House Calderdale — annual report and accounts, year ending 31 March 2026, page 11
Cash donations are recognized on receipt by the charity.
Cash donations are recognised on receipt.
Financial · Policy statement · From Alpha House Calderdale — annual report and accounts, year ending 31 March 2026, page 11
Income is recognized when the charity meets performance conditions and it is probable that income will be received.
Income is recognised when the charity is legally entitled to it after any performance conditions have been met, the amounts can be measured reliably, and it is probable that income will be received.
Financial · Policy statement · From Alpha House Calderdale — annual report and accounts, year ending 31 March 2026, page 11
Restricted funds are subject to specific conditions by donors or grantors.
Restricted funds are subject to specific conditions by donors or grantors as to how they may be used.
Financial · Policy statement · From Alpha House Calderdale — annual report and accounts, year ending 31 March 2026, page 11
Unrestricted funds are available for use by trustees at their discretion.
Unrestricted funds are available for use at the discretion of the trustees in furtherance of their charitable objectives.
Financial · Policy statement · From Alpha House Calderdale — annual report and accounts, year ending 31 March 2026, page 11